ALMOST LIKE THE CABLE GUY
Saturday, 2/2/13, first arrival window was 10-1...changed to 1-3....showed up at 3:30, disheveled and exhausted looking. I later found out that he'd been non-stop for a month and a half, 12 hours a day, 7 days a week -- and he looked it. I genuinely felt sorry for him, as he was working alone, for what appeared to be (surely) a 2-man-job.We had to leave the house at 6:30, so he came by the next day to finish. 4 hours into the job on Sunday, he realizes that the belt drive shaft will not fit in our garage, as there is a drop down header which supports the bonus room above the garage. I would think that the salesperson who came out the previous week realllly should have caught that little detail. The install technician said that he did not know if Sears would be able to make the opener work at all. A phone call technician later said that they might have to take the door down and refund our money.
ONE WEEK LATER
So, for this week we've been manhandling the garage door (even though he did not put a handle on it), and today a tech called to say they'd be out on Saturday, February 16 to see if they can fix the door. Frankly, I'm ready to call Overhead Door (who installed the previous door, which lasted for 14 years) because they evidently did not have any problems with the support beam running the width of the garage. They simply used a shorter,screw drive shaft. I don't know why Sears cannot accomplish this task.
AH, FOR YESTERYEAR
When I was young, it was always a big impressive deal when the Sears technicians would drive up your driveway in their shiny panel van. This time,not so much, sadly. Our technician arrived in his own beat-to-death pick-up truck with supplies and tools just thrown into the bed and spilling over its sides. It is sad that corporations have worked themselves into this corner: chasing profit margin means gaining operational inefficiencies, which all too often means hiring straight commission sales people to get the job, and then utilizing one person to do a job that 10 years ago would have been done by two installers. Of course, we consumers -- constantly chasing the cheapest deal in town -- have largely enabled corporations in this self-destructive behavior. See Circuit City....see K-Mart.....
AH, FOR YESTERYEAR
When I was young, it was always a big impressive deal when the Sears technicians would drive up your driveway in their shiny panel van. This time,not so much, sadly. Our technician arrived in his own beat-to-death pick-up truck with supplies and tools just thrown into the bed and spilling over its sides. It is sad that corporations have worked themselves into this corner: chasing profit margin means gaining operational inefficiencies, which all too often means hiring straight commission sales people to get the job, and then utilizing one person to do a job that 10 years ago would have been done by two installers. Of course, we consumers -- constantly chasing the cheapest deal in town -- have largely enabled corporations in this self-destructive behavior. See Circuit City....see K-Mart.....
